Refund Policy
Effective Date: Jan 1, 2025
At ielts-prep.ai, we are committed to ensuring a positive user experience. If you're not satisfied with your purchase, you may be eligible for a refund under the conditions outlined below.
1. 7-Day Satisfaction Guarantee
If you are not satisfied with your Pro Membership purchase, you may request a refund within 7 calendar days of the original purchase date, provided that:
- You have submitted fewer than 10 practice speaking or writing exercises.
If you exceed either of these usage thresholds, your refund request will not be eligible for approval.
2. How to Request a Refund
To request a refund, please contact us at [email protected] with the following details:
- Your full name and registered email address
- The date of purchase
- A brief explanation for your refund request
We will review your request within 3–5 business days and notify you of the outcome.
3. Non-Refundable Cases
Refunds will not be granted in the following situations:
- Requests made after the 3-day window
- Accounts that have used 10 or more exercises or 3 or more mock exams
- Dissatisfaction due to performance or exam outcomes
- Cases of account abuse or sharing (violating our Terms of Service)
4. Duplicate or Unauthorized Payments
If you were charged multiple times or notice an unauthorized transaction, please notify us immediately. Verified duplicate or fraudulent charges will be refunded in full.
5. Chargebacks and Account Termination
Initiating a chargeback or payment dispute without contacting us first may result in account suspension. We encourage you to reach out so we can resolve the issue fairly.
6. Contact Us
For any questions about this policy or your purchase, please contact us:
📧 Email: [email protected]
🌐 Website: https://www.ielts-prep.ai